Basics

A couple of weeks ago, those nice people at British Gas decided to send its customers a heartwarming message about its commitment to the environment. I received a small box containing four low-energy lightbulbs, and a nice leaflet explaining how much money they might help me save.

Except - and stop me if you've heard this before ...

1. I got two boxes, a couple of days apart
2. The name on one of the letters was wrong
3. The salutation on both letters was gibberish
4. The postman had to knock on the door each time, because the box would not fit through the letterbox (or indeed _any_ letterbox, so his round that week was taking a very long time indeed, about which of course he was rather upset)

Arrange the following words into a well-known phrase or saying: foot, shoot, the, in, yourself

I think I understand how this has happened. At the same time I am speechless at the waste, ignorance and arrogance the whole thing betrays.

The letter was signed by the Managing Director. I may not be the first to be writing him a slightly more carefully crafted response.